POP-UP EVENTS
What happens if I cannot make my reservation?
Cancellations: If you are unable to make your reservation, you may cancel up to 72 hours in advance of your reservation for a refund minus a $10 per person fee. Cancellation requests received within 72 hours of your reservation and no later than 24 hours prior to your reservation are subject to a $50 per person fee. Cancellation requests within 24 hours of your reservation and no-shows are fully non-refundable. Guests who must leave before the dining experience ends will not be entitled to any refund.
Requests to change to the following or preceding day can be accommodated based on availability, with no fees. All other date change requests will be subject to the same fees and timeline as noted above.
Email reservations@naauhilo.com, subject CANCELLATION or CHANGE for requests.
We understand things may happen to prevent you from attending, but we also hope you understand that a cancellation or date change affects a number of facets in our operation.
You are welcome to transfer your tickets to another person for the same day, or contact us at guestrelations@naauhilo.com or via text at 808-468-1164 to check to see if anyone is on the waitlist.
Mahalo for your understanding.
Do you offer beverages at the pop-ups?
Due to the pop-up nature of our business, we are a BYO event. Pairing recommendations can be found at www.naauhilo.com/whitehavenfarm should you wish to bring your own wine. Please note there will be a $10 per bottle fee for alcohol brought in (we will have glassware and offer to open and chill; wines are self-serve). Fees are payable the night of the event via cash (please bring exact change) or our Business Venmo. Under state law, consumption of alcoholic beverages at the event is prohibited for guests under the age of 21.
Filtered bottles of water will be provided at each table.
Do I need to leave gratuity?
A service charge is added to the per person dinner cost at check out, 25% will be allocated to operational fees; the remaining 75% will be distributed amongst service staff. Gratuity is optional, and you are welcome to leave gratuity at the dinner at your discretion.
Do you offer a children's menu?
Due to the pop-up nature of our events, we do not offer a separate children's menu. Children 10 and up will be charged the regular adult price and served the regular adult menu. Please contact us at guestrelations@naauhilo.com for requests to accommodate children under 10.
Where is your venue located?
We currently do pop-ups in Pepeʻekeo on the Big Island. Directions can be found at https://www.naauhilo.com/dine. We recommend not plugging an address into a map app, as it may take you to blocked or private roads. The website depicts exactly where the event will take place - outdoors on a covered lanai. It may get chilly, so please bring a jacket or sweater. We do have insect deterrents around the property, but there will always be a chance of bugs around since the dinner takes place outdoors. Depending where you park, you may have to walk on gravel, so please keep that in mind when it comes to footwear.
Who can I contact with questions about my reservation?
Please email guestrelations@naauhilo.com, or text 808-468-1164.
What COVID-19 precautions are you taking?
Please visit our COVID-19 Precautions page to find out what safety measures we are implementing.
PRIVATE DINNERS
Is there a deposit for Private Dinners?
We require a $500, non-refundable deposit to confirm a date for a private dinner. The $500 will be applied the remaining balance, which is due 4 weeks prior to the event. For events booked within 4 weeks, the entire amount is due immediately upon receiving an invoice.
What happens if I must cancel my Private Dinner?
All Private Dinners are paid in advance and are non-refundable. Should you need to cancel for any reason, the amount paid will be applied as credit for a future dinner or event, minus the amount of the deposit.
Do you offer a children's menu?
For private dinners, all ages are welcome. Children 10 and up will be charged the regular adult price and served the regular adult menu. Chef Brian can create a special menu for kids 5-9.
How far in advance do I need to book a private dinner?
We typically require at least two weeks notice in advance, however, sometimes cancellations occur, so we welcome last-minute inquiries as well.
Do you do private dinners on other islands?
Yes, we do private dinners on other islands.
What do you serve at private dinners?
We offer a variety of culinary experiences, ranging from 3-course menus to 15-course tastings. The Chef's Tasting menu is "omakase" style. Menus are typically finalized the day of the dinner.